{"xsrfToken":"90f1a9414bafe1571c594d76607178705ec2e3a6_lout","branding":{"id":"4","key":"whelp","name":"Website Help","portalBaseUrl":"/helpcenter/BetterRoaming/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00000a","headerLinkHoverBGColor":"#00000a","headerBadgeColor":"#00000a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01391a06-3df4-4255-b79c-9deb9e2f725a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxMzkxYTA2LTNkZjQtNDI1NS1iNzljLTlkZWI5ZTJmNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3NTIyODYyNjksIm5iZiI6MTc1MjI4NTY2OX0._SefIu6urupz-Bip7HT4HMEjZr4lHVTx3x5_vj1YbuM&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&mode=fit","logoId":"01391a06-3df4-4255-b79c-9deb9e2f725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00002c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82c01d91-1c81-4a55-b7ba-981c225eecbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyYzAxZDkxLTFjODEtNGE1NS1iN2JhLTk4MWMyMjVlZWNiZiI6WyJyZWFkIl19LCJleHAiOjE3NTIyODYyNjksIm5iZiI6MTc1MjI4NTY2OX0.V57F1HWuKssoPbKVauxWoKilJFx1BsaVKYdR5AlsyvY&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&height=300&mode=fit","bannerMediaApiFileId":"82c01d91-1c81-4a55-b7ba-981c225eecbf","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"whelp","projectId":10041,"serviceDeskId":4,"name":"Website Help","description":"","portalBaseUrl":"/helpcenter/BetterRoaming/portal/4","reqTypes":[{"id":"672","name":"Activation issues","descriptionHtml":"","callToAction":"Activation issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"693","name":"Auto renewal","descriptionHtml":"","callToAction":"Auto renewal","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"666","name":"Available plans","descriptionHtml":"","callToAction":"Available plans","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"667","name":"Compatible devices","descriptionHtml":"","callToAction":"Compatible devices","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"674","name":"Connection Issues","descriptionHtml":"","callToAction":"Connection Issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"670","name":"Find my ICCID / EID","descriptionHtml":"","callToAction":"Find my ICCID / EID","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"669","name":"Find my mobile number","descriptionHtml":"","callToAction":"Find my mobile number","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"671","name":"How much data do I have left","descriptionHtml":"","callToAction":"How much data do I have left","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"694","name":"No longer required","descriptionHtml":"","callToAction":"No longer required","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"725","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247,246],"key":""},{"id":"675","name":"Payment issues","descriptionHtml":"","callToAction":"Payment issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"695","name":"Plan not working","descriptionHtml":"","callToAction":"Plan not working","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"673","name":"Plan/eSIM transfer","descriptionHtml":"","callToAction":"Plan/eSIM transfer","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"692","name":"Port-in / Port-out","descriptionHtml":"","callToAction":"Port-in / Port-out","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"696","name":"Wrong purchase","descriptionHtml":"","callToAction":"Wrong purchase","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"24","name":"Apple Watch","descriptionHtml":"","callToAction":"Apple Watch","introHtml":"","icon":10687,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10687","groups":[],"key":""},{"id":"18","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"<p>Cases from Email</p>","icon":10576,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"20","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"","icon":10688,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"138","name":"Bunq","descriptionHtml":"","callToAction":"Bunq","introHtml":"","icon":10701,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[],"key":""},{"id":"160","name":"C&P Cluj Airport","descriptionHtml":"","callToAction":"C&P Cluj Airport","introHtml":"","icon":10714,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[],"key":""},{"id":"112","name":"CamperDays","descriptionHtml":"","callToAction":"CamperDays","introHtml":"","icon":10689,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""},{"id":"668","name":"Data plan top-up","descriptionHtml":"","callToAction":"Data plan top-up","introHtml":"","icon":10814,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10814","groups":[],"key":""},{"id":"158","name":"Digital Republic","descriptionHtml":"","callToAction":"Digital Republic","introHtml":"","icon":10712,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[],"key":""},{"id":"17","name":"freenet","descriptionHtml":"","callToAction":"freenet","introHtml":"","icon":10690,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[],"key":""},{"id":"159","name":"Heinemann","descriptionHtml":"","callToAction":"Heinemann","introHtml":"","icon":10713,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[],"key":""},{"id":"21","name":"iPad","descriptionHtml":"","callToAction":"iPad","introHtml":"","icon":10691,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[],"key":""},{"id":"19","name":"mobilezone","descriptionHtml":"","callToAction":"mobilezone","introHtml":"","icon":10692,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[],"key":""},{"id":"697","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"22","name":"Prepaid SIM","descriptionHtml":"","callToAction":"Prepaid SIM","introHtml":"","icon":10693,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[],"key":""},{"id":"23","name":"Smartphone","descriptionHtml":"","callToAction":"Smartphone","introHtml":"","icon":10694,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[],"key":""},{"id":"98","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":246,"name":"General Requests"},{"id":247,"name":"Services"},{"id":248,"name":"Cancel Subscription"}],"orderMapping":{"247":[672,693,674,675,673,692,725],"246":[666,667,670,669,671,725],"248":[695,696,694]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyODY4NjksIm5iZiI6MTc1MjI4NTY2OX0.8YQGkV_xpINWZHfgXvVxZ_gwAbzGIsAbjEhqlIQylNg","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20}},"reqCreate":{"id":672,"projectId":10041,"issueType":{"id":"10022","name":"Incident"},"form":{"name":"Activation issues","descriptionHtml":"","callToAction":"Activation issues","intro":"","instructions":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Activation Issues"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/BetterRoaming/portal/4/create/672","requestValidateBaseUrl":"/helpcenter/BetterRoaming/portal/4/validate/672","calendarParams":{"firstDay":0,"date":"2025-07-12T03:01:09+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyODY4NjksIm5iZiI6MTc1MjI4NTY2OX0.8YQGkV_xpINWZHfgXvVxZ_gwAbzGIsAbjEhqlIQylNg","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7182337769497546,"updated":"2025-07-10T19:09:54.955344251Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[672],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7182337769497546,"name":"Activation issues","submit":{"lock":false,"pdf":false},"templateFormUuid":"bdad04f1-6bd5-4715-9209-9d1a2d4baa41"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"a9baa541-d7e9-42a5-8331-c4d8f79a8ece"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"485d065b-f8a6-46d2-baee-b49554999ddd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"3f405487-c329-495b-b1e0-27ced9c1e787"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"cb9cbdbc-2e3c-4e00-9171-ccfc3255f0ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"5571da71-b851-424e-b210-f0cbf8acccf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"cef382b4-4836-4b34-b7ac-c5b6d95b4537"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a94395ad-583c-4c81-b3da-c32f61ec48b2"}},{"type":"paragraph","content":[]}]}],"conditions":{"3":{"t":"sh","i":{"co":{"cIds":{"2":["49462","49461","49460"]}}},"o":{"sIds":["3"]}},"17":{"t":"sh","i":{"co":{"cIds":{"2":["49460"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":[]},"2":{"name":"Apple Watch","conditions":["17"]},"3":{"name":"","conditions":["3"]}},"questions":{"12":{"type":"cd","label":"What country are you based in?","description":"","validation":{"rq":true},"jiraField":"customfield_10104","questionKey":""},"22":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10681","questionKey":""},"13":{"type":"tl","label":"ICCID or EID","description":"Android Settings > About Phone > SIM status > ICCID IOS Settings > About Phone > SIM status > ICCID Alternatively dial *#06# for EID","validation":{"rq":true},"jiraField":"customfield_10201","questionKey":""},"16":{"type":"rt","label":"Please describe your issue","description":"","validation":{"rq":true,"mnw":5},"jiraField":"description","questionKey":""},"21":{"type":"cs","label":"Select the activation issue type","description":"","validation":{"rq":true},"jiraField":"customfield_12422","questionKey":""},"14":{"type":"cd","label":"Device make","description":"","validation":{"rq":true},"jiraField":"customfield_10447","questionKey":""},"2":{"type":"cs","label":"Select your product","description":"","validation":{"rq":true},"jiraField":"customfield_12389","questionKey":""}}},"uuid":"bdad04f1-6bd5-4715-9209-9d1a2d4baa41"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7182337769497546,"updated":"2025-07-10T19:09:54.955344251Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[672],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7182337769497546,"name":"Activation issues","submit":{"lock":false,"pdf":false},"templateFormUuid":"bdad04f1-6bd5-4715-9209-9d1a2d4baa41"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"a9baa541-d7e9-42a5-8331-c4d8f79a8ece"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"485d065b-f8a6-46d2-baee-b49554999ddd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"3f405487-c329-495b-b1e0-27ced9c1e787"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"cb9cbdbc-2e3c-4e00-9171-ccfc3255f0ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"5571da71-b851-424e-b210-f0cbf8acccf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"cef382b4-4836-4b34-b7ac-c5b6d95b4537"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a94395ad-583c-4c81-b3da-c32f61ec48b2"}},{"type":"paragraph","content":[]}]}],"conditions":{"3":{"t":"sh","i":{"co":{"cIds":{"2":["49462","49461","49460"]}}},"o":{"sIds":["3"]}},"17":{"t":"sh","i":{"co":{"cIds":{"2":["49460"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":[]},"2":{"name":"Apple Watch","conditions":["17"]},"3":{"name":"","conditions":["3"]}},"questions":{"12":{"type":"cd","label":"What country are you based in?","description":"","validation":{"rq":true},"jiraField":"customfield_10104","questionKey":""},"22":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10681","questionKey":""},"13":{"type":"tl","label":"ICCID or EID","description":"Android Settings > About Phone > SIM status > ICCID IOS Settings > About Phone > SIM status > ICCID Alternatively dial *#06# for EID","validation":{"rq":true},"jiraField":"customfield_10201","questionKey":""},"16":{"type":"rt","label":"Please describe your issue","description":"","validation":{"rq":true,"mnw":5},"jiraField":"description","questionKey":""},"21":{"type":"cs","label":"Select the activation issue type","description":"","validation":{"rq":true},"jiraField":"customfield_12422","questionKey":""},"14":{"type":"cd","label":"Device make","description":"","validation":{"rq":true},"jiraField":"customfield_10447","questionKey":""},"2":{"type":"cs","label":"Select your product","description":"","validation":{"rq":true},"jiraField":"customfield_12389","questionKey":""}}},"uuid":"bdad04f1-6bd5-4715-9209-9d1a2d4baa41"},"linkedJiraFields":["customfield_10104","customfield_10447","description","customfield_10681","customfield_12389","customfield_12422","customfield_10201"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}