Other requests

    Required fields are marked with an asterisk*
    Powered by Jira Service Management
    {"xsrfToken":"3143c39f1e1398a6239b140cee6ac2e901f07996_lout","branding":{"id":"4","key":"whelp","name":"Website Help","portalBaseUrl":"/helpcenter/BetterRoaming/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00000a","headerLinkHoverBGColor":"#00000a","headerBadgeColor":"#00000a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01391a06-3df4-4255-b79c-9deb9e2f725a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxMzkxYTA2LTNkZjQtNDI1NS1iNzljLTlkZWI5ZTJmNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3NTIyOTAwMTQsIm5iZiI6MTc1MjI4OTQxNH0.JUOot70RvlcpDP-CjklKNuLK7zYa-EYiJ38MMNhecZk&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&mode=fit","logoId":"01391a06-3df4-4255-b79c-9deb9e2f725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00002c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82c01d91-1c81-4a55-b7ba-981c225eecbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyYzAxZDkxLTFjODEtNGE1NS1iN2JhLTk4MWMyMjVlZWNiZiI6WyJyZWFkIl19LCJleHAiOjE3NTIyOTAwMTQsIm5iZiI6MTc1MjI4OTQxNH0.fWMmPalfHa465BFPMGq7-XYMoVqXvyEamLWnE-I7pFE&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&height=300&mode=fit","bannerMediaApiFileId":"82c01d91-1c81-4a55-b7ba-981c225eecbf","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"whelp","projectId":10041,"serviceDeskId":4,"name":"Website Help","description":"","portalBaseUrl":"/helpcenter/BetterRoaming/portal/4","reqTypes":[{"id":"672","name":"Activation issues","descriptionHtml":"","callToAction":"Activation issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"693","name":"Auto renewal","descriptionHtml":"","callToAction":"Auto renewal","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"666","name":"Available plans","descriptionHtml":"","callToAction":"Available plans","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"667","name":"Compatible devices","descriptionHtml":"","callToAction":"Compatible devices","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"674","name":"Connection Issues","descriptionHtml":"","callToAction":"Connection Issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"670","name":"Find my ICCID / EID","descriptionHtml":"","callToAction":"Find my ICCID / EID","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"669","name":"Find my mobile number","descriptionHtml":"","callToAction":"Find my mobile number","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"671","name":"How much data do I have left","descriptionHtml":"","callToAction":"How much data do I have left","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[246],"key":""},{"id":"694","name":"No longer required","descriptionHtml":"","callToAction":"No longer required","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"725","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247,246],"key":""},{"id":"675","name":"Payment issues","descriptionHtml":"","callToAction":"Payment issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"695","name":"Plan not working","descriptionHtml":"","callToAction":"Plan not working","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"673","name":"Plan/eSIM transfer","descriptionHtml":"","callToAction":"Plan/eSIM transfer","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"692","name":"Port-in / Port-out","descriptionHtml":"","callToAction":"Port-in / Port-out","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[247],"key":""},{"id":"696","name":"Wrong purchase","descriptionHtml":"","callToAction":"Wrong purchase","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[248],"key":""},{"id":"24","name":"Apple Watch","descriptionHtml":"","callToAction":"Apple Watch","introHtml":"","icon":10687,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10687","groups":[],"key":""},{"id":"18","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"<p>Cases from Email</p>","icon":10576,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"20","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"","icon":10688,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"138","name":"Bunq","descriptionHtml":"","callToAction":"Bunq","introHtml":"","icon":10701,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[],"key":""},{"id":"160","name":"C&P Cluj Airport","descriptionHtml":"","callToAction":"C&P Cluj Airport","introHtml":"","icon":10714,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[],"key":""},{"id":"112","name":"CamperDays","descriptionHtml":"","callToAction":"CamperDays","introHtml":"","icon":10689,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""},{"id":"668","name":"Data plan top-up","descriptionHtml":"","callToAction":"Data plan top-up","introHtml":"","icon":10814,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10814","groups":[],"key":""},{"id":"158","name":"Digital Republic","descriptionHtml":"","callToAction":"Digital Republic","introHtml":"","icon":10712,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[],"key":""},{"id":"17","name":"freenet","descriptionHtml":"","callToAction":"freenet","introHtml":"","icon":10690,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[],"key":""},{"id":"159","name":"Heinemann","descriptionHtml":"","callToAction":"Heinemann","introHtml":"","icon":10713,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[],"key":""},{"id":"21","name":"iPad","descriptionHtml":"","callToAction":"iPad","introHtml":"","icon":10691,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[],"key":""},{"id":"19","name":"mobilezone","descriptionHtml":"","callToAction":"mobilezone","introHtml":"","icon":10692,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[],"key":""},{"id":"697","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"22","name":"Prepaid SIM","descriptionHtml":"","callToAction":"Prepaid SIM","introHtml":"","icon":10693,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[],"key":""},{"id":"23","name":"Smartphone","descriptionHtml":"","callToAction":"Smartphone","introHtml":"","icon":10694,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[],"key":""},{"id":"98","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":246,"name":"General Requests"},{"id":247,"name":"Services"},{"id":248,"name":"Cancel Subscription"}],"orderMapping":{"247":[672,693,674,675,673,692,725],"246":[666,667,670,669,671,725],"248":[695,696,694]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyOTA2MTQsIm5iZiI6MTc1MjI4OTQxNH0.kFGg8oNI584KIpKj388PLVDN0Q6AzYYKkS3pMc4HJSw","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20}},"reqCreate":{"id":725,"projectId":10041,"issueType":{"id":"10117","name":"General Enquiry"},"form":{"name":"Other requests","descriptionHtml":"","callToAction":"Other requests","intro":"","instructions":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10681","fieldConfigId":"10905","label":"Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/BetterRoaming/portal/4/create/725","requestValidateBaseUrl":"/helpcenter/BetterRoaming/portal/4/validate/725","calendarParams":{"firstDay":0,"date":"2025-07-12T04:03:34+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyOTA2MTQsIm5iZiI6MTc1MjI4OTQxNH0.kFGg8oNI584KIpKj388PLVDN0Q6AzYYKkS3pMc4HJSw","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=1global","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3143c39f1e1398a6239b140cee6ac2e901f07996_lout","baseUrl":"https://support.jira.1global.com/helpcenter/BetterRoaming","relativeBaseUrl":"/helpcenter/BetterRoaming","jiraDisplayUrl":"https://1global.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bde75a6e6de44fae880cc0a32caaf315","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","anonymousEnabled":true,"requestIntroEnabled":true}