Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Billing Enquiry
Required fields are marked with an asterisk*
{"xsrfToken":"6135e77005584420b1534bb9d9aa7d3b6dc5cef9_lout","branding":{"id":"2390","key":"iotpp","name":"IoT Operations Support","portalBaseUrl":"/helpcenter/IOTPREPAID/portal/2390"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01391a06-3df4-4255-b79c-9deb9e2f725a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxMzkxYTA2LTNkZjQtNDI1NS1iNzljLTlkZWI5ZTJmNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3Nzc1MzQyNjQsIm5iZiI6MTc3NzUzMzY2NH0.vtd79bqh7YN6oYH5_11lPiDAISxPf5Ezekg93LNo1fM&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&mode=fit","logoId":"01391a06-3df4-4255-b79c-9deb9e2f725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00002c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82c01d91-1c81-4a55-b7ba-981c225eecbf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyYzAxZDkxLTFjODEtNGE1NS1iN2JhLTk4MWMyMjVlZWNiZiI6WyJyZWFkIl19LCJleHAiOjE3Nzc1MzQyNjQsIm5iZiI6MTc3NzUzMzY2NH0.7ryIS4QkeWXjuP9KwCtp8XfavSUFTMIUk59nFi6fGkk&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&height=300&mode=fit","bannerMediaApiFileId":"82c01d91-1c81-4a55-b7ba-981c225eecbf","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1c2c51","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2390","key":"iotpp","projectId":13227,"serviceDeskId":2390,"name":"IoT Operations Support","description":"<p>Welcome! You can raise a request for IoT issues using the options provided.</p>\n<p>In case you are looking for:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>1GLOBAL service's scope</li>\n <li>Expanding your business</li>\n <li>Finding the best setup for your case</li>\n</ul>\n<p>Please use the form available at the bottom of the <a href=\"https://www.1global.com/iot\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.1global.com/iot</a> page, or click the “Contact Sales” button.</p>","portalBaseUrl":"/helpcenter/IOTPREPAID/portal/2390","reqTypes":[{"id":"3476","name":"Billing Enquiry","descriptionHtml":"","callToAction":"Billing Enquiry","introHtml":"<p>This is a Billing Enquiry. You should choose this type of request for:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Request Usage Reports</li>\n <li>General Billing Enquiries</li>\n</ul>","icon":10484,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[2547],"key":""},{"id":"3475","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>This is an IoT Support Request. You should choose this type of request if you require support for the following issues:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Portal related issues</li>\n <li>Connectivity issues</li>\n <li>General Support Requests</li>\n</ul>","icon":10472,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2547],"key":""},{"id":"3431","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>This is a Change Request. You should choose this request if you require a change to your service</p>","icon":10655,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""}],"reqGroups":[{"id":2547,"name":"IoT"}],"orderMapping":{"2547":[3476,3475],"2512":[3431]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2390,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOTPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTc4Mjg5ODAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc3NTM0ODY0LCJuYmYiOjE3Nzc1MzM2NjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.2E55iF60ftyGMr0LTEfsoKjweqT6X_61zZO-uYmT2z0","targetCollection":"upload-user-collection-1782898011","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20}},"reqCreate":{"id":3476,"projectId":13227,"issueType":{"id":"10116","name":"Billing Enquiry"},"form":{"name":"Billing Enquiry","descriptionHtml":"","callToAction":"Billing Enquiry","intro":"<p>This is a Billing Enquiry. You should choose this type of request for:</p>\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Request Usage Reports</li>\n\t<li>General Billing Enquiries</li>\n</ul>\n","instructions":"","icon":10484,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10508","fieldConfigId":"10689","label":"Organization Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10210","fieldConfigId":"17578","label":"Product Line","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"55585","label":"IoT","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12290","fieldConfigId":"12718","label":"Invoice ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11274","fieldConfigId":"11575","label":"Subscription Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10104","fieldConfigId":"10233","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10137","label":"Afghanistan","selected":false,"children":[]},{"value":"10138","label":"Alands Islands (Finland)","selected":false,"children":[]},{"value":"10139","label":"Albania","selected":false,"children":[]},{"value":"10140","label":"Algeria","selected":false,"children":[]},{"value":"10141","label":"American Samoa","selected":false,"children":[]},{"value":"10142","label":"Andorra","selected":false,"children":[]},{"value":"10143","label":"Angola","selected":false,"children":[]},{"value":"10144","label":"Anguilla","selected":false,"children":[]},{"value":"10145","label":"Antarctica","selected":false,"children":[]},{"value":"10146","label":"Antigua And Barbuda","selected":false,"children":[]},{"value":"10147","label":"Argentina","selected":false,"children":[]},{"value":"10148","label":"Armenia","selected":false,"children":[]},{"value":"10149","label":"Aruba","selected":false,"children":[]},{"value":"10150","label":"Australia","selected":false,"children":[]},{"value":"10151","label":"Austria","selected":false,"children":[]},{"value":"10152","label":"Azerbaijan","selected":false,"children":[]},{"value":"10153","label":"Bahamas","selected":false,"children":[]},{"value":"10154","label":"Bahrain","selected":false,"children":[]},{"value":"10155","label":"Bangladesh","selected":false,"children":[]},{"value":"10156","label":"Barbados","selected":false,"children":[]},{"value":"10157","label":"Belarus","selected":false,"children":[]},{"value":"10158","label":"Belgium","selected":false,"children":[]},{"value":"10159","label":"Belize","selected":false,"children":[]},{"value":"10160","label":"Benin","selected":false,"children":[]},{"value":"10161","label":"Bermuda","selected":false,"children":[]},{"value":"10162","label":"Bhutan","selected":false,"children":[]},{"value":"10163","label":"Bolivia","selected":false,"children":[]},{"value":"10164","label":"Bonaire","selected":false,"children":[]},{"value":"10165","label":"Bosnia And Herzegovina","selected":false,"children":[]},{"value":"10166","label":"Botswana","selected":false,"children":[]},{"value":"10167","label":"Bouvet Island","selected":false,"children":[]},{"value":"10168","label":"Brazil","selected":false,"children":[]},{"value":"10169","label":"British Indian Ocean Territory","selected":false,"children":[]},{"value":"10170","label":"British Virgin Islands","selected":false,"children":[]},{"value":"10171","label":"Brunei","selected":false,"children":[]},{"value":"10172","label":"Bulgaria","selected":false,"children":[]},{"value":"10173","label":"Burkina Faso","selected":false,"children":[]},{"value":"10174","label":"Burundi","selected":false,"children":[]},{"value":"10175","label":"Cambodia","selected":false,"children":[]},{"value":"10176","label":"Cameroon","selected":false,"children":[]},{"value":"10177","label":"Canada","selected":false,"children":[]},{"value":"10178","label":"Cape Verde","selected":false,"children":[]},{"value":"10179","label":"Cayman Islands","selected":false,"children":[]},{"value":"10180","label":"Central African Republic","selected":false,"children":[]},{"value":"10181","label":"Chad","selected":false,"children":[]},{"value":"10182","label":"Chile","selected":false,"children":[]},{"value":"10183","label":"China","selected":false,"children":[]},{"value":"10184","label":"Christmas Island","selected":false,"children":[]},{"value":"10185","label":"Cocos (Keeling) Islands","selected":false,"children":[]},{"value":"10186","label":"Colombia","selected":false,"children":[]},{"value":"10187","label":"Comoros","selected":false,"children":[]},{"value":"10188","label":"Congo (Dem. Rep.Congo) Cod-Rdc","selected":false,"children":[]},{"value":"10189","label":"Congo (Republic Of Congo) Cog","selected":false,"children":[]},{"value":"10190","label":"Cook Islands","selected":false,"children":[]},{"value":"10191","label":"Costa Rica","selected":false,"children":[]},{"value":"10192","label":"Cote D'Ivoire","selected":false,"children":[]},{"value":"10193","label":"Croatia","selected":false,"children":[]},{"value":"10194","label":"Cruiseships And Ferries","selected":false,"children":[]},{"value":"10195","label":"Cuba","selected":false,"children":[]},{"value":"10196","label":"Curacao (Nether.Antilles)","selected":false,"children":[]},{"value":"10197","label":"Cyprus","selected":false,"children":[]},{"value":"10198","label":"Czechia","selected":false,"children":[]},{"value":"10199","label":"Denmark","selected":false,"children":[]},{"value":"10200","label":"Djibouti","selected":false,"children":[]},{"value":"10201","label":"Dominica","selected":false,"children":[]},{"value":"10202","label":"Dominica (Island Of)","selected":false,"children":[]},{"value":"10203","label":"Dominican Republic","selected":false,"children":[]},{"value":"10204","label":"East Timor","selected":false,"children":[]},{"value":"10205","label":"Ecuador","selected":false,"children":[]},{"value":"10206","label":"Egypt","selected":false,"children":[]},{"value":"10207","label":"El Salvador","selected":false,"children":[]},{"value":"10208","label":"Equatorial Guinea","selected":false,"children":[]},{"value":"10209","label":"Eritrea","selected":false,"children":[]},{"value":"10210","label":"Estonia","selected":false,"children":[]},{"value":"10211","label":"Ethiopia","selected":false,"children":[]},{"value":"10212","label":"Falkland Islands (Malvinas)","selected":false,"children":[]},{"value":"10213","label":"Falklands Islands","selected":false,"children":[]},{"value":"10214","label":"Faroe Islands","selected":false,"children":[]},{"value":"10215","label":"Fiji","selected":false,"children":[]},{"value":"10216","label":"Finland","selected":false,"children":[]},{"value":"10217","label":"France","selected":false,"children":[]},{"value":"10218","label":"French Guiana","selected":false,"children":[]},{"value":"10219","label":"French Guyana","selected":false,"children":[]},{"value":"10220","label":"French Polynesia","selected":false,"children":[]},{"value":"10221","label":"French Southern Territories","selected":false,"children":[]},{"value":"10222","label":"Gabon","selected":false,"children":[]},{"value":"10223","label":"Gambia","selected":false,"children":[]},{"value":"10224","label":"Georgia","selected":false,"children":[]},{"value":"10225","label":"Germany","selected":false,"children":[]},{"value":"10226","label":"Ghana","selected":false,"children":[]},{"value":"10227","label":"Gibraltar","selected":false,"children":[]},{"value":"10228","label":"Greece","selected":false,"children":[]},{"value":"10229","label":"Greenland","selected":false,"children":[]},{"value":"10230","label":"Grenada","selected":false,"children":[]},{"value":"10231","label":"Grenadines","selected":false,"children":[]},{"value":"10232","label":"Guadeloupe","selected":false,"children":[]},{"value":"10233","label":"Guadeloupe (Fr.Antilles)","selected":false,"children":[]},{"value":"10234","label":"Guam","selected":false,"children":[]},{"value":"10235","label":"Guatemala","selected":false,"children":[]},{"value":"10236","label":"Guernsey (Bailiwick Of)","selected":false,"children":[]},{"value":"10237","label":"Guinea","selected":false,"children":[]},{"value":"10238","label":"Guinea Bissau","selected":false,"children":[]},{"value":"10239","label":"Guyana","selected":false,"children":[]},{"value":"10240","label":"Haiti","selected":false,"children":[]},{"value":"10241","label":"Heard Island And Mcdonald Islands","selected":false,"children":[]},{"value":"10242","label":"Holy See (Vatican City State)","selected":false,"children":[]},{"value":"10243","label":"Honduras","selected":false,"children":[]},{"value":"10244","label":"Hong Kong","selected":false,"children":[]},{"value":"10245","label":"Hungary","selected":false,"children":[]},{"value":"10246","label":"Iceland","selected":false,"children":[]},{"value":"10247","label":"In Flight Coverage","selected":false,"children":[]},{"value":"10248","label":"India","selected":false,"children":[]},{"value":"10249","label":"Indonesia","selected":false,"children":[]},{"value":"10250","label":"Iran","selected":false,"children":[]},{"value":"10251","label":"Iran, Islamic Republic Of","selected":false,"children":[]},{"value":"10252","label":"Iraq","selected":false,"children":[]},{"value":"10253","label":"Ireland","selected":false,"children":[]},{"value":"10254","label":"Israel","selected":false,"children":[]},{"value":"10255","label":"Italy","selected":false,"children":[]},{"value":"10256","label":"Ivory Coast","selected":false,"children":[]},{"value":"10257","label":"Jamaica","selected":false,"children":[]},{"value":"10258","label":"Japan","selected":false,"children":[]},{"value":"10259","label":"Jersey Channel Islands","selected":false,"children":[]},{"value":"10260","label":"Jordan","selected":false,"children":[]},{"value":"10261","label":"Kazakhstan","selected":false,"children":[]},{"value":"10262","label":"Kazakstan","selected":false,"children":[]},{"value":"10263","label":"Kenya","selected":false,"children":[]},{"value":"10264","label":"Kiribati","selected":false,"children":[]},{"value":"10265","label":"Korea (the Republic of)","selected":false,"children":[]},{"value":"10266","label":"Korea (the Democratic People's Republic of)","selected":false,"children":[]},{"value":"10267","label":"Kosovo","selected":false,"children":[]},{"value":"10268","label":"Kuwait","selected":false,"children":[]},{"value":"10269","label":"Kyrgyz Republic","selected":false,"children":[]},{"value":"10270","label":"Kyrgyzstan","selected":false,"children":[]},{"value":"10271","label":"Lao People'S Democratic Republic","selected":false,"children":[]},{"value":"10272","label":"Laos","selected":false,"children":[]},{"value":"10273","label":"Latvia","selected":false,"children":[]},{"value":"10274","label":"Lebanon","selected":false,"children":[]},{"value":"10275","label":"Lesotho","selected":false,"children":[]},{"value":"10276","label":"Liberia","selected":false,"children":[]},{"value":"10277","label":"Libya","selected":false,"children":[]},{"value":"10278","label":"Libyan Arab Jamahiriya","selected":false,"children":[]},{"value":"10279","label":"Liechtenstein","selected":false,"children":[]},{"value":"10280","label":"Lithuania","selected":false,"children":[]},{"value":"10281","label":"Luxembourg","selected":false,"children":[]},{"value":"10282","label":"Macau","selected":false,"children":[]},{"value":"10283","label":"Macedonia","selected":false,"children":[]},{"value":"10284","label":"Madagascar","selected":false,"children":[]},{"value":"10285","label":"Malawi","selected":false,"children":[]},{"value":"10286","label":"Malaysia","selected":false,"children":[]},{"value":"10287","label":"Maldives","selected":false,"children":[]},{"value":"10288","label":"Mali","selected":false,"children":[]},{"value":"10289","label":"Malta","selected":false,"children":[]},{"value":"10290","label":"Man (Isle Of)","selected":false,"children":[]},{"value":"10291","label":"Marshall Islands","selected":false,"children":[]},{"value":"10292","label":"Martinique","selected":false,"children":[]},{"value":"10293","label":"Martinique (Fr.Antilles)","selected":false,"children":[]},{"value":"10294","label":"Mauritania","selected":false,"children":[]},{"value":"10295","label":"Mauritius","selected":false,"children":[]},{"value":"10296","label":"Mayotte","selected":false,"children":[]},{"value":"10297","label":"Mexico","selected":false,"children":[]},{"value":"10298","label":"Micronesia, Federated States Of","selected":false,"children":[]},{"value":"10299","label":"Moldova, Republic Of","selected":false,"children":[]},{"value":"10300","label":"Monaco","selected":false,"children":[]},{"value":"10301","label":"Mongolia","selected":false,"children":[]},{"value":"10302","label":"Montenegro","selected":false,"children":[]},{"value":"10303","label":"Montserrat","selected":false,"children":[]},{"value":"10304","label":"Morocco","selected":false,"children":[]},{"value":"10305","label":"Mozambique","selected":false,"children":[]},{"value":"10306","label":"Myanmar","selected":false,"children":[]},{"value":"10307","label":"Namibia","selected":false,"children":[]},{"value":"10308","label":"Nauru","selected":false,"children":[]},{"value":"10309","label":"Nepal","selected":false,"children":[]},{"value":"10310","label":"Netherlands","selected":false,"children":[]},{"value":"10311","label":"Netherlands Antilles","selected":false,"children":[]},{"value":"10312","label":"New Caledonia","selected":false,"children":[]},{"value":"10313","label":"New Zealand","selected":false,"children":[]},{"value":"10314","label":"Nicaragua","selected":false,"children":[]},{"value":"10315","label":"Niger","selected":false,"children":[]},{"value":"10316","label":"Nigeria","selected":false,"children":[]},{"value":"10317","label":"Niue","selected":false,"children":[]},{"value":"10318","label":"Norfolk Island","selected":false,"children":[]},{"value":"10319","label":"Northern Mariana Islands","selected":false,"children":[]},{"value":"10320","label":"Norway","selected":false,"children":[]},{"value":"10321","label":"Oman","selected":false,"children":[]},{"value":"10322","label":"Pakistan","selected":false,"children":[]},{"value":"10323","label":"Palau","selected":false,"children":[]},{"value":"10324","label":"Palestine","selected":false,"children":[]},{"value":"10325","label":"Panama","selected":false,"children":[]},{"value":"10326","label":"Papua New Guinea","selected":false,"children":[]},{"value":"10327","label":"Paraguay","selected":false,"children":[]},{"value":"10328","label":"Peru","selected":false,"children":[]},{"value":"10329","label":"Philippines","selected":false,"children":[]},{"value":"10330","label":"Pitcairn","selected":false,"children":[]},{"value":"10331","label":"Poland","selected":false,"children":[]},{"value":"10332","label":"Portugal","selected":false,"children":[]},{"value":"10333","label":"Puerto Rico","selected":false,"children":[]},{"value":"10334","label":"Qatar","selected":false,"children":[]},{"value":"10335","label":"Reunion","selected":false,"children":[]},{"value":"10336","label":"Romania","selected":false,"children":[]},{"value":"10337","label":"Russia","selected":false,"children":[]},{"value":"10338","label":"Rwanda","selected":false,"children":[]},{"value":"10339","label":"Saint Helena","selected":false,"children":[]},{"value":"10340","label":"Saint Kitts And Nevis","selected":false,"children":[]},{"value":"10341","label":"Saint Lucia","selected":false,"children":[]},{"value":"10342","label":"Saint Pierre And Miquelon","selected":false,"children":[]},{"value":"10343","label":"Saint Vincent And The Grenadines","selected":false,"children":[]},{"value":"10344","label":"Samoa","selected":false,"children":[]},{"value":"10345","label":"San Marino","selected":false,"children":[]},{"value":"10346","label":"Sao Tome And Principe","selected":false,"children":[]},{"value":"10347","label":"Satellite","selected":false,"children":[]},{"value":"10348","label":"Saudi Arabia","selected":false,"children":[]},{"value":"10349","label":"Senegal","selected":false,"children":[]},{"value":"10350","label":"Serbia","selected":false,"children":[]},{"value":"10351","label":"Seychelles","selected":false,"children":[]},{"value":"10352","label":"Sierra Leone","selected":false,"children":[]},{"value":"10353","label":"Singapore","selected":false,"children":[]},{"value":"10354","label":"Slovak Republic","selected":false,"children":[]},{"value":"10355","label":"Slovakia","selected":false,"children":[]},{"value":"10356","label":"Slovenia","selected":false,"children":[]},{"value":"10357","label":"Solomon Islands","selected":false,"children":[]},{"value":"10358","label":"Somalia","selected":false,"children":[]},{"value":"10359","label":"South Africa","selected":false,"children":[]},{"value":"10360","label":"South Georgia And The South Sandwich Islands","selected":false,"children":[]},{"value":"10361","label":"Spain","selected":false,"children":[]},{"value":"10362","label":"Sri Lanka","selected":false,"children":[]},{"value":"10363","label":"St Barthelemy (Fr.Antilles)","selected":false,"children":[]},{"value":"10364","label":"St Kitts & Nevis","selected":false,"children":[]},{"value":"10365","label":"St Lucia","selected":false,"children":[]},{"value":"10366","label":"St Maarten (Netherl. Antilles)","selected":false,"children":[]},{"value":"10367","label":"St Martin (Fr.Antilles)","selected":false,"children":[]},{"value":"10368","label":"St Vincent","selected":false,"children":[]},{"value":"10369","label":"Sudan","selected":false,"children":[]},{"value":"10370","label":"Suriname","selected":false,"children":[]},{"value":"10371","label":"Svalbard And Jan Mayen","selected":false,"children":[]},{"value":"10372","label":"Swaziland","selected":false,"children":[]},{"value":"10373","label":"Sweden","selected":false,"children":[]},{"value":"10374","label":"Switzerland","selected":false,"children":[]},{"value":"10375","label":"Syria","selected":false,"children":[]},{"value":"10376","label":"Syrian Arab Republic","selected":false,"children":[]},{"value":"10377","label":"Taiwan","selected":false,"children":[]},{"value":"10378","label":"Taiwan, Province Of China","selected":false,"children":[]},{"value":"10379","label":"Tajikistan","selected":false,"children":[]},{"value":"10380","label":"Tajikistan North","selected":false,"children":[]},{"value":"10381","label":"Tajikistan South","selected":false,"children":[]},{"value":"10382","label":"Tanzania","selected":false,"children":[]},{"value":"10383","label":"Tanzania, United Republic Of","selected":false,"children":[]},{"value":"10384","label":"Thailand","selected":false,"children":[]},{"value":"10385","label":"Timor Leste","selected":false,"children":[]},{"value":"10386","label":"Togo","selected":false,"children":[]},{"value":"10387","label":"Tokelau","selected":false,"children":[]},{"value":"10388","label":"Tonga","selected":false,"children":[]},{"value":"10389","label":"Trinidad & Tobago","selected":false,"children":[]},{"value":"10390","label":"Trinidad And Tobago","selected":false,"children":[]},{"value":"10391","label":"Tunesia","selected":false,"children":[]},{"value":"10392","label":"Tunisia","selected":false,"children":[]},{"value":"10393","label":"Turkey","selected":false,"children":[]},{"value":"10394","label":"Turkmenistan","selected":false,"children":[]},{"value":"10395","label":"Turks And Caicos","selected":false,"children":[]},{"value":"10396","label":"Turks And Caicos Islands","selected":false,"children":[]},{"value":"10397","label":"Tuvalu","selected":false,"children":[]},{"value":"10398","label":"U.S.A.","selected":false,"children":[]},{"value":"10399","label":"Uganda","selected":false,"children":[]},{"value":"10400","label":"Ukraine","selected":false,"children":[]},{"value":"10401","label":"United Arab Emirates","selected":false,"children":[]},{"value":"10402","label":"United Kingdom","selected":false,"children":[]},{"value":"10403","label":"United States","selected":false,"children":[]},{"value":"10404","label":"United States Minor Outlying Islands","selected":false,"children":[]},{"value":"10405","label":"Uruguay","selected":false,"children":[]},{"value":"10406","label":"Us Virgin Islands","selected":false,"children":[]},{"value":"10407","label":"Uzbekistan","selected":false,"children":[]},{"value":"10408","label":"Vanuatu","selected":false,"children":[]},{"value":"10409","label":"Venezuela","selected":false,"children":[]},{"value":"10410","label":"Viet Nam","selected":false,"children":[]},{"value":"10411","label":"Vietnam","selected":false,"children":[]},{"value":"10412","label":"Virgin Islands, British","selected":false,"children":[]},{"value":"10413","label":"Virgin Islands, U.S.","selected":false,"children":[]},{"value":"10414","label":"Wallis And Futuna","selected":false,"children":[]},{"value":"10415","label":"Western Sahara","selected":false,"children":[]},{"value":"10416","label":"Western Samoa","selected":false,"children":[]},{"value":"10417","label":"Yemen","selected":false,"children":[]},{"value":"10418","label":"Zambia","selected":false,"children":[]},{"value":"10419","label":"Zimbabwe","selected":false,"children":[]},{"value":"10420","label":"Rest of World (ROW)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10141","fieldConfigId":"10273","label":"What is the impact to your business?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10836","label":"Level 4 - Limited business impact","selected":true,"children":[]},{"value":"10837","label":"Level 3 - Moderate impact to the business","selected":false,"children":[]},{"value":"10838","label":"Level 2 - Serious degradation, performance or functionality","selected":false,"children":[]},{"value":"10839","label":"Level 1 - Major impact affecting your business and high number of users","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/IOTPREPAID/portal/2390/create/3476","requestValidateBaseUrl":"/helpcenter/IOTPREPAID/portal/2390/validate/3476","calendarParams":{"firstDay":0,"date":"2026-04-30T08:21:04+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTc4Mjg5ODAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc3NTM0ODY0LCJuYmYiOjE3Nzc1MzM2NjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.2E55iF60ftyGMr0LTEfsoKjweqT6X_61zZO-uYmT2z0","targetCollection":"upload-user-collection-1782898011","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}