Jira Service Management

{"xsrfToken":"f9494bf1f57f8454cf6744d5425e512815b6a831_lout","branding":{"id":"4","key":"whelp","name":"Website Help","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00000a","headerLinkHoverBGColor":"#00000a","headerBadgeColor":"#00000a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01391a06-3df4-4255-b79c-9deb9e2f725a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxMzkxYTA2LTNkZjQtNDI1NS1iNzljLTlkZWI5ZTJmNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3NDk4NTczODUsIm5iZiI6MTc0OTg1Njc4NX0.WTB64jsfgq9whEbs2dU6pfYy4BwX7P1ruNn_Qc3n-1Q&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&mode=fit","logoId":"01391a06-3df4-4255-b79c-9deb9e2f725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00002c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82c01d91-1c81-4a55-b7ba-981c225eecbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyYzAxZDkxLTFjODEtNGE1NS1iN2JhLTk4MWMyMjVlZWNiZiI6WyJyZWFkIl19LCJleHAiOjE3NDk4NTczODUsIm5iZiI6MTc0OTg1Njc4NX0.LtgH_CE-MV8eQF-lfTPHT9P4buwwotOvkyXniPffQPs&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&height=300&mode=fit","bannerMediaApiFileId":"82c01d91-1c81-4a55-b7ba-981c225eecbf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"whelp","projectId":10041,"serviceDeskId":4,"name":"Website Help","description":"<p>Welcome to our Support Center! Please choose a topic</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"24","name":"Apple Watch","descriptionHtml":"","callToAction":"Apple Watch","introHtml":"","icon":10687,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10687","groups":[6],"key":""},{"id":"20","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"","icon":10688,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[6],"key":""},{"id":"138","name":"Bunq","descriptionHtml":"","callToAction":"Bunq","introHtml":"","icon":10701,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[37],"key":""},{"id":"160","name":"C&P Cluj Airport","descriptionHtml":"","callToAction":"C&P Cluj Airport","introHtml":"","icon":10714,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[37],"key":""},{"id":"112","name":"CamperDays","descriptionHtml":"","callToAction":"CamperDays","introHtml":"","icon":10689,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[37],"key":""},{"id":"158","name":"Digital Republic","descriptionHtml":"","callToAction":"Digital Republic","introHtml":"","icon":10712,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[37],"key":""},{"id":"17","name":"freenet","descriptionHtml":"","callToAction":"freenet","introHtml":"","icon":10690,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[37],"key":""},{"id":"159","name":"Heinemann","descriptionHtml":"","callToAction":"Heinemann","introHtml":"","icon":10713,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[37],"key":""},{"id":"21","name":"iPad","descriptionHtml":"","callToAction":"iPad","introHtml":"","icon":10691,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[6],"key":""},{"id":"19","name":"mobilezone","descriptionHtml":"","callToAction":"mobilezone","introHtml":"","icon":10692,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[37],"key":""},{"id":"22","name":"Prepaid SIM","descriptionHtml":"","callToAction":"Prepaid SIM","introHtml":"","icon":10693,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[6],"key":""},{"id":"23","name":"Smartphone","descriptionHtml":"","callToAction":"Smartphone","introHtml":"","icon":10694,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[6],"key":""},{"id":"672","name":"Activation issues","descriptionHtml":"","callToAction":"Activation issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"666","name":"Available plans","descriptionHtml":"","callToAction":"Available plans","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"18","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"<p>Cases from Email</p>","icon":10576,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"667","name":"Compatible devices","descriptionHtml":"","callToAction":"Compatible devices","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"674","name":"Connection Issues","descriptionHtml":"","callToAction":"Connection Issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"668","name":"Data plan top-up","descriptionHtml":"","callToAction":"Data plan top-up","introHtml":"","icon":10814,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10814","groups":[],"key":""},{"id":"670","name":"Find my ICCID / EID","descriptionHtml":"","callToAction":"Find my ICCID / EID","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"669","name":"Find my mobile number","descriptionHtml":"","callToAction":"Find my mobile number","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"671","name":"How much data do I have left","descriptionHtml":"","callToAction":"How much data do I have left","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"675","name":"Payment issues","descriptionHtml":"","callToAction":"Payment issues","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"673","name":"Plan/eSIM transfer","descriptionHtml":"","callToAction":"Plan/eSIM transfer","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"98","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Products"},{"id":37,"name":"Partners"}],"orderMapping":{"6":[24,20,21,22,23],"37":[159,158,112,17,138,19,160]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4NTc5ODUsIm5iZiI6MTc0OTg1Njc4NX0.6Zi17YPq2v4TJLlHaaH8pDTNunth5sbWvFKNE1JRCR8","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20}},"reqCreate":{"id":21,"projectId":10041,"form":{"name":"iPad","descriptionHtml":"","callToAction":"iPad","intro":"","instructions":"","icon":10691,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":[" iPad Support Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/21","calendarParams":{"firstDay":0,"date":"2025-06-14T00:19:45+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4NTc5ODUsIm5iZiI6MTc0OTg1Njc4NX0.6Zi17YPq2v4TJLlHaaH8pDTNunth5sbWvFKNE1JRCR8","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=21&serviceDeskId=4&projectId=10041&xdm_e=https%3A%2F%2Fsupport.jira.1global.com&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&capSet=capabilityStandard&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwNmJlNDhhOTcxMjhiN2JmMTZlZDcwOGUyMGQ2YTU2YzEzNDVkNDdhOTUwOTg3Mjk2ZDk4NjZjNTNkNDQ5YjQxIiwiaXNzIjoiZjdhODQ1ZjUtNDkzMy0zNjQ3LWE1NzQtOGIyNDMwZWJlOWUyIiwiY29udGV4dCI6e30sImV4cCI6MTc0OTg1NzY4NSwiaWF0IjoxNzQ5ODU2Nzg1fQ.27A9zNZWhsxiEYrKG5j7Utp-NqVuP9meKpBg_sJxTKs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.mCRGhAIbBUyiX_3n5h8UDt0KklSQDouIBaMwNso8wWY\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true,\\\"capabilitySet\\\":\\\"capabilityStandard\\\"},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://1global.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.jira.1global.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WHELP\\\",\\\"id\\\":\\\"10041\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WHELP\\\",\\\"project.id\\\":\\\"10041\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"21\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://support.jira.1global.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}