Jira Service Management

{"xsrfToken":"07bd8069396e8f3f8c31b078dfe7cc9c077eaece_lout","branding":{"id":"4","key":"whelp","name":"Website Help","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00000a","headerLinkHoverBGColor":"#00000a","headerBadgeColor":"#00000a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01391a06-3df4-4255-b79c-9deb9e2f725a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxMzkxYTA2LTNkZjQtNDI1NS1iNzljLTlkZWI5ZTJmNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3MzMyNDcyMzAsIm5iZiI6MTczMzI0NjYzMH0.wrB4ty3HwN22UjIJEffIS1KUFcEd0ftCM2ag6yvK108&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&mode=fit","logoId":"01391a06-3df4-4255-b79c-9deb9e2f725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to 1GLOBAL Support Portal","sharedPortalName":"1GLOBAL Support Portal","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00002c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82c01d91-1c81-4a55-b7ba-981c225eecbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyYzAxZDkxLTFjODEtNGE1NS1iN2JhLTk4MWMyMjVlZWNiZiI6WyJyZWFkIl19LCJleHAiOjE3MzMyNDcyMzAsIm5iZiI6MTczMzI0NjYzMH0.hEahsO16uubWuBjJBTFj_3UIDz0CWRdXDBjqDwKxZ4Q&client=e7a6c7c0-1071-457c-bfd5-2cbda229d1cf&height=300&mode=fit","bannerMediaApiFileId":"82c01d91-1c81-4a55-b7ba-981c225eecbf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"whelp","projectId":10041,"serviceDeskId":4,"name":"Website Help","description":"<p>Welcome to our Support Center! Please choose a topic</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"24","name":"Apple Watch","descriptionHtml":"","callToAction":"Apple Watch","introHtml":"","icon":10687,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10687","groups":[6],"key":""},{"id":"20","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"","icon":10688,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[6],"key":""},{"id":"138","name":"Bunq","descriptionHtml":"","callToAction":"Bunq","introHtml":"","icon":10701,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[37],"key":""},{"id":"160","name":"C&P Cluj Airport","descriptionHtml":"","callToAction":"C&P Cluj Airport","introHtml":"","icon":10714,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[37],"key":""},{"id":"112","name":"CamperDays","descriptionHtml":"","callToAction":"CamperDays","introHtml":"","icon":10689,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[37],"key":""},{"id":"158","name":"Digital Republic","descriptionHtml":"","callToAction":"Digital Republic","introHtml":"","icon":10712,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[37],"key":""},{"id":"17","name":"freenet","descriptionHtml":"","callToAction":"freenet","introHtml":"","icon":10690,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[37],"key":""},{"id":"159","name":"Heinemann","descriptionHtml":"","callToAction":"Heinemann","introHtml":"","icon":10713,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[37],"key":""},{"id":"21","name":"iPad","descriptionHtml":"","callToAction":"iPad","introHtml":"","icon":10691,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[6],"key":""},{"id":"19","name":"mobilezone","descriptionHtml":"","callToAction":"mobilezone","introHtml":"","icon":10692,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[37],"key":""},{"id":"22","name":"Prepaid SIM","descriptionHtml":"","callToAction":"Prepaid SIM","introHtml":"","icon":10693,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[6],"key":""},{"id":"23","name":"Smartphone","descriptionHtml":"","callToAction":"Smartphone","introHtml":"","icon":10694,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[6],"key":""},{"id":"18","name":"BetterRoaming App","descriptionHtml":"","callToAction":"BetterRoaming App","introHtml":"<p>Cases from Email</p>","icon":10576,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"98","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10511,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Products"},{"id":37,"name":"Partners"}],"orderMapping":{"6":[24,20,21,22,23],"37":[159,158,112,17,138,19,160]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMyNDc4MzAsIm5iZiI6MTczMzI0NjYzMH0.gJnFZ3bPPfGq2Q59pnWimfrX51rT68dS7VS2j8mGbBU","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20}},"reqCreate":{"id":24,"projectId":10041,"form":{"name":"Apple Watch","descriptionHtml":"","callToAction":"Apple Watch","intro":"","instructions":"","icon":10687,"iconUrl":"https://support.jira.1global.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10687","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Apple Watch support request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/24","calendarParams":{"firstDay":0,"date":"2024-12-03T17:23:50+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlN2E2YzdjMC0xMDcxLTQ1N2MtYmZkNS0yY2JkYTIyOWQxY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMyNDc4MzAsIm5iZiI6MTczMzI0NjYzMH0.gJnFZ3bPPfGq2Q59pnWimfrX51rT68dS7VS2j8mGbBU","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"e7a6c7c0-1071-457c-bfd5-2cbda229d1cf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=24&serviceDeskId=4&projectId=10041&xdm_e=https%3A%2F%2Fsupport.jira.1global.com&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzODMzNjcxMmZkMDk5ODNhMWZiYTdjNWE5MTYwYmZiNTExZTkxOTNhNTAyYjk0YjFlMGI4MDE2ZjYzMGQ3ODU1IiwiaXNzIjoiZjdhODQ1ZjUtNDkzMy0zNjQ3LWE1NzQtOGIyNDMwZWJlOWUyIiwiY29udGV4dCI6e30sImV4cCI6MTczMzI0NzUzMCwiaWF0IjoxNzMzMjQ2NjMwfQ.UoqrWZ22MUtDQAN6r2VrvUQYtig2W0rn6ew5Psw_nAk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY3YTg0NWY1LTQ5MzMtMzY0Ny1hNTc0LThiMjQzMGViZTllMiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC8xZ2xvYmFsLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3N1cHBvcnQuamlyYS4xZ2xvYmFsLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiV0hFTFAiLCJpZCI6IjEwMDQxIn19fSwiZXhwIjoxNzMzMjQ3NTMwLCJpYXQiOjE3MzMyNDY2MzB9.0SrF7zTwFPm5jzJguaLDKU6nco8j3yb58wQDUoPQkIg\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://1global.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.jira.1global.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WHELP\\\",\\\"id\\\":\\\"10041\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WHELP\\\",\\\"project.id\\\":\\\"10041\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"24\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://support.jira.1global.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}